It's back to basics for this week's Coffee Chat. Today, we'll cover the five types of gift card and prepaid card incentives — the building blocks behind nearly every loyalty, award, market research, and rewards & recognition program

We’re in the middle of a Payments War…and the consumer is losing. This week, I dive into the chaos erupting at checkout counters across America, where 34% of merchants (per J.D. Power 2025) are passing along the 3% credit card swipe fee directly to customers.