It’s Halloween season — the perfect time to talk about things that send chills down every business leader’s spine. I spend a lot of time thinking about business risk: what could go wrong, how to prepare for it, and how to keep growing despite uncertainty. So, in the spirit of Halloween, here are the Top 10 Scariest Things Facing Businesses Right Now — and a few ideas for how to keep those monsters at bay.

The Power of Moments - Surprise & Delight using Customer Data

This week, I filmed from Frisson Espresso on 44th Street in the heart of New York City. Grab your coffee - our topic today: Trends in business travel, with a little fun as we throw in some "bleisure" and Broadway, too.

This week’s Coffee Chat is a little “inside baseball” for those of us in the incentive industry. As co-chair of the Incentive Gift Card Coalition Communications Committee, I’ve been in Incentive Marketing Association mode with the IMA Summit happening in Austin July 14–16. I wanted to give a personal sneak peek at this special industry event.

This week’s Coffee Chat is a special one - I’ve got a guest...my daughter, home from college and proudly repping GenZ, joined me for a post-Father’s Day chat about gifts, dads, and what gifts feel the most meaningful from her 20-year-old point of view. As a GenX dad, I loved hearing how she thinks about showing love and appreciation. According to her, the best gifts check these four boxes: Make it personal. Keep it simple + heartfelt. Make it useful, e.g. gift cards. Prioriti

Small Value with High Loyalty Impact - let's talk about the power of ‘micro rewards. These small, frequent incentives can increase engagement in loyalty, rewards, promotions, and employee recognition programs by up to 25%.

Are you looking to reward or incentivize Gen Z consumers? Eric's Coffee Chat this week offers pro tips for motivating the younger demographic in your recognition or loyalty program by using gift cards from Uber Eats, DoorDash, and other third-party food delivery service apps.

Eric celebrates 25+ years in the incentive, gift card, and payments partnership industry with the launch of his Coffee Chat video blog series